Première Service Privacy Policy & Cookie Statement

Your privacy is important to us. You will find useful information detailing how Première Service a trading name of Première Neige (The Controller) uses and protects any information that you give us when you use our websites: Premiere-neige.com, premiere-summer.com, premiere-velo.com, premiere-service.com, premiere-transfers.com (the “sites”).

Who We Are

Première Service a trading name of Première Neige is a privately owned company specialising in tailor-made mountain based holidays in the French Alps. Any information gathered by us or our sites are controlled by Premiere Neige Ltd (“we”, “us”), with a registered address at 30/1 Annandale Street Lane, Edinburgh, EH7 4LS.

Personal Data - what information do we hold?

Your personal data is held in a secure environment. It should be noted that the nature of the internet is such that we cannot guarantee or warrant the security of any information you transmit to us via the internet. No data transmission over the internet can be guaranteed to be 100% secure. However we will take all reasonable steps, both technical and organisational, to protect your personal data.

Please note that we do not store financially sensitive information such as credit card numbers, bank details or security numbers.

We collect information about you when you participate in market research, enter competitions, subscribe to our newsletter, fill out an online enquiry form, contact us via email or social media (Facebook or Twitter), telephone or Livechat and/or use our booking system portal. We may collect the following information:

• Name, address, contact information including phone and email.
• Subscription and demographic information such as preferences, interests, age and family information.
• Information relating to your holiday such as reviews, blogs, image or video uploads, questionnaire data, holiday enquiries and brochure or marketing requests.
• Information relating to quoting and booking a travel service, including information regarding family and travel companion(s) such as names, emergency contacts and special service needs, such as any disability or medical or dietary restrictions (which may disclose your religious beliefs), passport information, dates of birth, insurance information, visa information, nationality and country of residence.
• Information relevant to customer surveys, competitions, feedback, offers and market research.

What Your Information May Be Used For

In law, we are allowed to use personal information, including sharing it outside Premiere Neige only if we have a proper reason to do so, for example:

• We may send promotional emails and newsletters about our products, special offers or other interesting information that you have opted to receive using the email address which you have provided.
• We may use your information to contact you for market research purposes if you have consented.
• We may use the information to tailor our websites according to your interests.
• We may pass on your information to our suppliers for requested services.

We may therefore share your information with:

• Our suppliers, for example: transfers, flights, childcare or sports equipment rental and ski school, and or guiding services.
• Mailing houses
• Suppliers of our websites: premiere-neige.com, premiere-summer.com, premiere-velo.com, premiere-service.com, premiere-transfers.com

We have rigorous data protection and security policies in place with all our suppliers

Where software systems and reception facilities are shared, our employees will have access to your information.

We will not share your information with any other third party without your consent except to help prevent fraud, or if required to do so by law.

Data Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Please be aware that due to the nature of our business and of the internet, information and data you provide may be transferred outside the country where it is submitted to us. If you are submitting information or data from a country within the European Economic Area (EEA) it is possible that it may be transferred outside the EEA, where data privacy regulations may differ from within the EEA.

Controlling your information

You may choose to restrict, correct or request a copy of your personal information in the following ways:

• If you have previously agreed to us using your personal information for email marketing purposes, you may change your mind at any time by email on snow@premiere-neige.com. or by using the opt out link shown on every newsletter. E-newsletters may contain subscriber tracking facilities within the actual email, for example, whether emails were opened or forwarded, which links were clicked on within the email content, the times, dates and frequency of activity. We use this information to refine future email campaigns and provide you with more relevant content based around your activity.
• You may envoke the right to be forgotten whereby we will remove all of your information from our systems except where required by law, for example invoices and accounting.
• You have the right to request a copy of the personal information that we hold about you. We reserve the right to charge a fee to cover our administration costs of up to £10.

Cookies – What Are They Used For?

A cookie is a small file which asks permission to be placed on your computer's hard drive. The file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

We also use Google Adwords Conversion Tracking and Google Analytics Goal Tracking so that we know how many people complete our enquiry forms who visit the website from our Google Adwords advertisements and other digital marketing campaigns.

You can easily opt-out of how Google uses cookies by going to the following page: http://www.google.com/settings/ads
You can also use the Google Analytics Opt-Out Browser Add-on https://tools.google.com/dlpage/gaoptout/

By using our websites you accept this privacy policy & cookie statement. By providing your personal data/information you consent to the use, processing, storing, transferring and disclosing of your information and data referred to in this policy statement for the purposes set out in this policy statement.

Links to External Websites

Our websites include links to other websites. This privacy notice only applies to our websites so when you link to other websites you should read their own privacy notices.

Changes to Our Privacy Notice

We keep our privacy notice under regular review and we will place any updates on this webpage. This privacy notice was last updated on 11th May 2018.

How to Contact Us

Please contact us if you have any questions about our privacy notice or information we hold about you:

• email us at: snow@premiere-neige.com
• Write to us at: 30/1 Annandale Street Lane, Edinburgh, EH7 4LS
• Call us on: +44 (0)131 510 2525